Don't they say there's no such thing as bad publicity? But to be truthful, I really don't understand the objective. Do you really think that may have been the motivation? I don't know what purpose it serves.Ī Verizon spokesman said the other day that this was a PR stunt. So it was very surprising to me that they would do something like this. We each acknowledged that there had been a problem. So were you surprised when Netflix started posting this message to subscribers that essentially lays all the blame for any buffering and congestion on Verizon? And that's what we are in the process of implementing. We both recognize that customers will be better off with a direct connection. So who is at fault is really a moot point. The reality is that we have a deal in place to handle these issues. And it should be completed during this year. Young: Well, we can't just snap our fingers and the network is upgraded. If you already have a deal with Netflix in place that you say has fixed the issue, why are some Fios broadband customers still experiencing poor Netflix streaming? You did a great job explaining how this works in a recent CNET article. They can deliver it themselves or pay intermediaries like content delivery networks to deliver it for them. In the case of Netflix and other businesses that generate a lot of traffic, they pay to have their content delivered over multiple networks. It's actually made up of many networks connected to each other. In reality, the Internet is not as simple as I just described. I'll admit that is a simplified explanation. But the Web-based business also has the responsibility to subscribe to a service with enough capacity to meet the demands of its customers. The ISP has a duty to ensure there is enough capacity for its broadband customers to reach these services. Somehow the ISP is being asked to ensure that any site on the Internet is able to satisfy the demands of any business on the Internet for free, if those businesses need additional capacity to satisfy customer demand. That is what is essentially being asked of Verizon. The current head of the FCC has called for net neutrality rules to be rolled back, which would allow Verizon to prioritize or manipulate traffic to any site or application.I don't think the ISP is responsible for providing a free upgrade to that business to ensure its service runs properly. Internet service providers (ISP) like Verizon are subject to Title II regulations under the Federal Communications Commission (FCC), which requires them to treat all traffic equally. When Verizon first announced its unlimited streaming plan in February, they told Ars Technica that they “deliver whatever the content provider gives us,” adding that they “don’t manipulate the data."Īccording to Verizon’s website, those with an unlimited plan should not be throttled until they reach 22BG of data in a month, and even then, they should only experience throttling if their network is congested. Now, Netflix allows users to adjust data usage settings, which includes an “unlimited” option that “may use 1 GB per 20 minutes or more depending on your device and network speeds.” However, they recently changed their policy to allow users to choose different quality settings on mobile devices. In the past, Netflix has throttled their own video stream in order to help users stay under their data caps. Netflix also said that Ultra HD quality video may require 25 Mbps, but only for non-mobile devices. While it is true that many users would not be able to notice a difference, those who tether their phones to other devices could experience lower quality video. Read more Google pays scholars for research favoring company policy – ethics watchdog However, when users compared with other speed tests, they found drastic differences in speed while using the same Verizon network. The test was across the board, and did not target any individual applications.” “It's what we do, to optimize performance for our customers. “We are constantly testing the network,” a representative told the Verge. Users at Howard Forums said the cap was being applied to YouTube as well as Netflix.Ī representative from the company said that caps were applied across the board to all video applications on the Verizon Wireless network. Multiple users on Reddit also reported that their data appeared to be capped on Netflix. "The testing should be completed shortly.”Ĭustomers who tested their data speeds on, which runs from Netflix’s servers, found Verizon’s LTE network was capped at around 10 Mbps. "We've been doing network testing over the past few days to optimize the performance of video applications on our network," a Verizon spokesperson told Ars. Read more AT&T joins tech giants in support of net neutrality, while also fighting the rules
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